Delivery & Shipping

Delivery & Shipping Policy

Version: 1.0

We aim to get your order to you quickly, safely, and affordably. Here’s how our delivery process works:

1. Processing Time

  • • Orders are usually processed and dispatched within 24–48 hours (Monday to Friday, excluding public holidays).
  • • During sales, festivals, or other busy periods, processing may take slightly longer.
  • • If an item is out of stock, we’ll notify you and either ship it once available or issue a refund for prepaid orders.

2. Delivery Time

  • • Metro cities: 2–4 working days after dispatch.
  • • Other cities/towns: 3–6 working days.
  • • Remote/rural/North-East areas: 7–10 working days or more depending on location.
  • • Delivery times are estimates and may vary due to weather, courier delays, or unforeseen events.

3. Shipping Charges

  • • Free shipping for orders above ₹799.
  • • Orders below ₹799 may have a flat shipping fee of ₹60.
  • • Shipping charges (if any) will be shown at checkout.
  • • Shipping charges are subject to change as per company policy from time to time.

4. Delivery Areas

  • • We currently ship within India only.
  • • If we can’t deliver to your location for any reason, we’ll contact you and arrange a refund.

5. Tracking Your Order

  • • Once your order is dispatched, you’ll receive an SMS or email with a tracking link.
  • • You can also track your order via your account on our website.

6. Delivery Attempts

  • • Our courier partner will usually call before delivery.
  • • If you miss delivery attempts, the package may be returned to us. In such cases, re-shipping charges may apply.

7. Address Changes

  • • You can update your delivery address before dispatch by contacting our customer support.
  • • Once shipped, the address cannot be changed.

8. Payment & COD

  • • We accept all leading banks’ Credit & Debit Cards, UPI Payments, and Net Banking facilities.
  • • COD facility is not available at this moment.

9. Delays & Responsibility

  • • We are not responsible for delays due to state restrictions, weather, strikes, or courier issues.
  • • Please ensure your delivery details (address, phone number, PIN code) are correct to avoid failed deliveries.

10. Contact Us

For any delivery or shipping questions:

  • Email: support@actelon.com
  • Phone: +91-6292005584